Guaranteed Delivery Terms and Conditions
If Duchi provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date.
The following requirements must be met to qualify for a delivery guarantee refund:
- Shipping method selected is shipping option advertised on a product detail page.
- Order is shipping to eligible address.
- Order is placed before "order within" countdown listed on the checkout page. The "order within" countdown timer provides the window of time in which you must place your order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is included in your order confirmation E-mail. Contact us with any concerns.
- If you order contains items that aren't eligible for guaranteed delivery, shipping preference "Ship my items as they become available" is selected.
- Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.
- The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.
- An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.
- An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee.
About Shipping Preferences
Every time you place an order via the Shopping Cart, you can choose to either group your items into as few shipments as possible or else ship each item as it becomes available.
You can change your shipping preferences in Your Account at any time after placing your order as long as the order hasn’t entered the shipping process yet.
Group My Items into As Few Shipments as Possible
Your orders will be consolidated into the fewest number of shipments possible. This may take longer to ship depending on product availability, but there will only be one per-shipment charge. Please be aware that items listed as having Not Yet Released or Back Ordered availability can potentially delay shipments with this shipping option.
I want my items faster. Ship them as soon as they become available (at additional cost)
Your items ship as they become available, beginning with those already in stock. You should choose this option if you want to receive some items quickly--otherwise, the delivery may be delayed.
The number of shipments we make for your order is dependent upon:
Our fulfilment networks
If your order has dissimilar items such as, a book, a computer, and a cordless drill, they may ship separately, depending on where in our fulfilment network they happen to be located.
Items requiring special shipping and handling (for example, items that are large and/or heavy)
These items are marked on their product detail pages and will ship separately from other items in your order.